WASHINGTON: T-Cellular USA agreed to settle a U.S. explore for $19.5 million after a large 2020 outage ended in greater than 20,000 failed 911 emergency calls.

The agreement used to be induced through a Federal Communications Fee investigation right into a greater than 12-hour outage in June 2020 that ended in congestion throughout No. 3 wi-fi service T-Cellular’s networks, and brought about “your entire failure of greater than 23,000 911 calls.”

T-Mobile as part of the consent decree with the FCC has also agreed to make new commitments to improve 911 outage notices.

An October 2020 FCC report found the T-Mobile outage disrupted calling and texting services nationwide and access to data service in some areas. It resulted in at least 250 million total calls failing.

The FCC estimated “over 250 million calls … from other service providers’ subscribers to T-Mobile subscribers failed due to the outage” and “a minimum of 41% of all calls that tried to make use of T-Cellular’s community throughout the outage didn’t whole effectively.”

T-Mobile said Tuesday it has “built resiliency into our emergency systems to ensure that our 911 elements are available when they’re needed. Following this outage, we immediately took additional steps to further enhance our network to prevent this type of event from happening in the future.”

Then-FCC chairman Ajit Pai stated the FCC personnel file confirmed the corporate didn’t apply established community reliability best possible practices that can have doubtlessly avoided or mitigated the outage.

The FCC file stated the outage used to be brought about “through an apparatus failure after which exacerbated through a community routing misconfiguration that came about when T-Cellular presented a brand new router into its community.”

T-Mobile said earlier its network experienced an 18% reduction in completed calls during the outage but in the report acknowledged network congestion “likely required many of its subscribers to make 2-3 call attempts before successfully connecting.”

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